Legal
Privacy Policy
This policy explains what personal information Tianqi Jewelry collects when you visit this website or contact us, why we use it, who we share it with, and the choices you have. We are a business-to-business pearl supplier, so most of the information we handle belongs to people acting for their company or store.
1. Who we are
The controllers of your personal information are:
Shenzhen Tianqi Jewelry Co., Ltd. (深圳田琦珠宝有限公司)
Room 918, Block AB, Youcheng North District, Minqiang Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China
Unified Social Credit Code: 91440300MAD4KRBFXU
OCEAN BULE (HK) LIMITED, our Hong Kong affiliate that contracts and invoices international orders
Flat A516, 5/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
Privacy questions and requests: tianqijewelry@163.com. We call these companies “Tianqi Jewelry”, “we” or “us” below.
2. What we collect
- Inquiry details you give us: name, company or store name, email address, country, phone or WhatsApp number, WeChat ID, and the product, quantity and price details you write in your message.
- Order details: billing and delivery addresses, the contact person for delivery, order history, invoices, and customs information such as your importer or VAT/IOSS number.
- Payment records: the payer name, amount and transaction reference. Card and bank account details are handled by your bank or PayPal; we do not store full card numbers.
- Messages: the content of emails, WhatsApp and WeChat chats you have with us, including photos or videos you send about an order.
- Website data: the site stores your language choice (English or Chinese) in your own browser. We do not use advertising or tracking cookies, and we do not run analytics on this site at present. If that changes, we will update this policy first.
- Website assistant chats: if you use the AI chat on this site, we receive the messages you type, the page language and the page you are on. We store each conversation on our server under a random visitor code, not your IP address. The chat history is also kept in your browser until you close the tab. Please do not type bank or card details into the chat.
For dropshipping, you send us your end customer’s name, delivery address and phone number so we can ship their order. You are responsible for telling your customers that you share their details with your supplier for delivery.
3. Why we use it, and our legal basis
For visitors in the EU, EEA and UK, the GDPR and UK GDPR require us to state a legal basis for each use.
| Purpose | Legal basis |
|---|---|
| Reply to inquiries, send quotes, samples and product information | Steps you asked for before entering a contract |
| Process, ship and invoice orders; handle returns and after-sales | Performance of a contract |
| Customs declarations, tax and accounting records | Legal obligation |
| Keep business contact records and follow up on open quotes | Legitimate interest in running our business |
| Send occasional updates on new stock or price lists | Consent, or legitimate interest for existing business customers. You can opt out at any time. |
| Answer questions through the website assistant and improve its answers | Legitimate interest in replying to visitors; steps you asked for before a contract |
| Prevent fraud and protect our legal rights | Legitimate interest |
We do not sell personal information, and we do not use it for automated decisions that have legal or similar effects on you.
4. Who we share it with
- Between our companies: Shenzhen Tianqi Jewelry and OCEAN BULE (HK) LIMITED share information to quote, produce, invoice and ship your order.
- Logistics: couriers, freight forwarders and customs brokers that deliver your goods and handle duties, including DDP shipments.
- Payments: banks and PayPal, to receive and reconcile payments.
- Communication services: our email provider (NetEase 163 Mail), WhatsApp (Meta) and WeChat (Tencent). These services process messages under their own privacy policies.
- AI service provider: messages you send to the website assistant are processed by Google (Gemini API) to generate replies, under its paid API terms, which state that this content is not used to improve Google’s products. If we change to a similar provider, we will name it here.
- Testing laboratories: if you ask for a third-party test report, we share the order details needed for the test.
- Authorities and advisers: customs and tax authorities, courts or regulators when the law requires it, and our accountants or lawyers under confidentiality.
5. International transfers
We operate from mainland China, Hong Kong and Malaysia, so your information is stored and handled in those places. Their data protection laws differ from those in the EU, UK or US. When we transfer personal information from the EU or UK, we rely on the transfer being necessary to perform a contract you asked for, or on standard contractual clauses where appropriate. We share only what each party needs. Website assistant messages are processed by our AI provider, which may handle them in the United States or other countries.
6. How long we keep it
- Inquiries that do not become orders: up to 24 months after our last contact, then deleted.
- Order, invoice and customs records: for as long as tax and company law requires, generally 7 years.
- Dropship end-customer details: up to 12 months after delivery, to handle returns and claims.
- Website assistant chats: up to 13 months, then deleted automatically.
- Marketing contacts: until you opt out.
7. Your rights
Depending on where you live, you can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that is wrong or incomplete;
- delete your information, unless we must keep it by law;
- restrict or object to how we use it, including for direct marketing;
- send your information to you or another company in a common format;
- withdraw consent you gave earlier.
Email tianqijewelry@163.com with your request. We reply within 30 days and may ask you to confirm your identity first. In the EU, EEA or UK you can also complain to your local data protection authority.
California residents: under the CCPA/CPRA you have the rights above to know, correct and delete. We do not sell or share personal information for cross-context behavioural advertising, and we will not treat you differently for using your rights.
Mainland China: we handle personal information in line with the Personal Information Protection Law (PIPL), and you have the rights it provides, including access, copying, correction and deletion.
8. Security
We limit access to people who need the information for their work, use password-protected accounts for email and messaging, and keep paper records in locked storage. No method of sending or storing data is completely secure, so please do not send full card or bank account numbers by email or chat.
9. Children
This website is for businesses and is not directed at children under 16. We do not knowingly collect information from them.
10. Changes to this policy
We will post any changes on this page and update the effective date at the top. If a change is significant, we will tell customers we are working with by email.